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Customer Service and Information

 

If you would like to speak with a Customer Service representative about mail orders, orders placed online, or if you need information about a product, please send a message to our sales team. We will respond to all emails within 24 hours (Monday through Friday) and within 48 hours on weekends.

If you have general questions about an order you've placed, about a product in our online store, or need assistance in browsing our website, please visit the Help page.

Mailing Address:

TriYen.com
9663 E. Garvey Ave.  Suite 122
El Monte,CA 91733

Hours of Operation:

Monday - Friday 9:00 am - 4:00 pm Pacific Time

Sales Inquiry E-mail:

sales@triyen.com

Service Center:

service@triyen.com

Request Google's Mediation

TriYen's Teams are responsible for processing returns and refunds; you'll receive quicker assistance if you first contact us directly. If the TriYen has been unresponsive to your return/refund request, and you placed your order within the last 90 days, Google can mediate by contacting the TriYen's Teams on your behalf. File a claim with Google specialists for mediation.

To contact Webmaster

If there is a broken link, or if you receive an error message, please contact the Webmaster at service@triyen.comw with details about the problem (i.e. the URL where you ran into the problem, your browser version etc...) We really appreciate your help.

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